Privacy Policy – FreshMop

Effective Date: 22.09.2025

At FreshMop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website [freshmop.in], our services, or interact with us through calls, forms, or ads.

1. Information We Collect

We may collect the following types of information:

• Personal Details – Name, phone number, email address, location, and service preferences.

• Service Details – Property size (sq. ft.), type of cleaning required, preferred date/time.

• Payment Information – If you make an online payment, basic transaction details (processed securely by trusted payment partners).

• Usage Data – IP address, browser type, pages visited, and device information for analytics and website performance.

2. How We Use Your Information

We use the collected information to:

• Provide and schedule our cleaning services.

• Respond to your inquiries and bookings.

• Send confirmations, reminders, and updates.

• Improve our services, website, and customer experience.

• Send promotional offers, discounts, or service updates (only if you have opted in).

3. Information Sharing & Security

• We do not sell, rent, or trade your personal information to third parties.

• Information may be shared only with trusted service providers (e.g., payment gateways, communication platforms) necessary to fulfill your booking.

• All personal data is stored securely, and we use reasonable measures to prevent unauthorized access.

4. Cookies & Tracking

• Our website may use cookies and analytics tools to enhance user experience and understand visitor behavior.

• You can disable cookies in your browser settings, but some features may not work properly.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Correct or update your information.

• Request deletion of your data (subject to legal and contractual obligations).

• Opt out of receiving marketing messages at any time.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

8. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

FreshMop – Kerala’s No.1 Deep Cleaning Experts info@freshmop.in www.freshmop.in