Terms & Conditions – FreshMop

Effective Date: 22.09.2025

Welcome to FreshMop – Kerala’s No.1 Deep Cleaning Experts. By booking our services through our website, phone, WhatsApp, or any other channel, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

1. Service Scope

• FreshMop provides professional deep cleaning services for residential, commercial, and industrial properties across Kerala.

• The exact scope of cleaning will be as per the service package chosen (e.g., home deep cleaning, sofa shampooing, post-construction cleaning).

• Any additional requests not covered in the package may be subject to extra charges.

2. Booking & Confirmation

• All bookings can be made via our website, WhatsApp, or phone call.

• Bookings are confirmed only after a service representative contacts you and verifies details such as property size, location, and preferred time.

• Same-day service is subject to availability.

3. Pricing & Payment

• Prices start from ₹8 per sq. ft. and may vary based on property size, type of service, and level of cleaning required.

• Final pricing will be confirmed after the initial assessment by our team.

• Payments can be made via cash, UPI, card, or online transfer.

• Full payment must be made upon completion of service unless otherwise agreed.

4. Customer Responsibilities

• Ensure access to water, electricity, and the property at the scheduled time.

• Safely store valuables and fragile items before cleaning begins.

• Inform our team in advance about any delicate surfaces, special instructions, or problem areas.

5. Cancellations & Rescheduling

• Cancellations or rescheduling must be requested at least 24 hours in advance.

• Last-minute cancellations may incur a service charge of up to 25% of the quoted price.

• In case of no-show by the customer, the advance payment (if any) may be forfeited.

6. Service Guarantee & Limitations

• FreshMop guarantees high-quality cleaning using safe, professional-grade chemicals and equipment.

• While we aim to remove all stains, some permanent or old stains may not be fully removable.

• FreshMop is not responsible for pre-existing damage, wear & tear, or defects in furniture, flooring, or upholstery.

7. Liability

• FreshMop is fully insured; however, liability is limited to direct damages caused by proven negligence of our staff.

• We are not responsible for incidental, indirect, or consequential damages.

8. Health & Safety

• All our staff are background-verified and trained in professional cleaning standards.

• We use eco-friendly, safe chemicals suitable for homes with children and pets.

9. Refund Policy

• If you are not satisfied with our service, please report it within 24 hours of completion.

• FreshMop may offer a free re-cleaning or partial refund, depending on the situation.

• Refunds are processed within 7–10 business days.

10. Governing Law

• These Terms & Conditions are governed by the laws of India.

• Any disputes will fall under the jurisdiction of courts in Kerala.

11. Contact Us

For questions, complaints, or clarifications regarding these Terms & Conditions, please contact us:

FreshMop – Kerala’s No.1 Deep Cleaning Experts

info@freshmop.in
www.freshmop.in